East Hampden Circle

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found under the Documents section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at cdehcmanager@goodwin-co.com

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for adhering to the guidelines of the Architectural Review Board as well as the Rules and Regulations of the community and the interior of their unit.

The association maintains the common areas: pool, clubhouse, parking lots, landscaping, lighting, structural appearance and function of the outside of buildings.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Mondays, Wednesdays, Fridays

What is the bulk pick-up schedule for my community?

There is no bulk pick-up. Any homeowners caught leaving bulk items will be charged a fine.

How do I get electric/gas/water/trash service?

Homeowners are responsible for setting up accounts and payment for gas and electric. Contact the property manager regarding water and sewer set up.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 9:00 AM-5:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Katie Balentine, Community Manager: By phone at (720) 603-9628 (Office). Via email cdehcmanager@goodwin-co.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 9:00AM-5:00PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDEHC – East Hampden Circle

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code CDEHC in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDEHC

What is the Management ID?

6587

When is my assessment due?

$300 per month, the 1^st of each month

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:
Anderson Ban

Mike Spanbauer

303-814-3558 ext 2#

Mike.andersonban@gmail.com

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Tenants are subject to the covenants, rules and regulations in the same capacity as Owners.

Fines or charges incurred by tenants become the responsibility of the Unit's Owner. Owners of

leased units should provide copies of this manual or the rules and regulations to their tenants.

East Hampden Circle is a quiet residential community, and Owners who tease out their Units are requested to keep the community's character in mind when considering prospective tenants.

The Owner must report the name and phone number of the tenants to the Community Manager each time a Unit is leased. Offsite Owners must also notify the office of any changes in their own addresses and phone numbers.

If a Unit is vacant for any period of time, the Owner is responsible for seeing to it that the Unit is secured, and that the interior temperature in the wintertime is kept at 60 degrees in order to prevent pipes from freezing.

Leasing of a Unit for business purposes is not permitted. (See also rule #6)

No Unit may be leased for a period of less than 6 months.

What is the community's pet policy?

No more than two (2) pets (dogs or cats) shall be kept in any Unit. Commercial breeding

of animals is not allowed. Pets may not be housed or kept on the landings or stairways. Pets

may be kept for a limited time on patios or balconies and only when the resident is at home.

Dogs in the Common Elements (outside of a Unit) or past the concrete edge of a patio must

be on a leash which is no longer than ten (10) feet in length and which is held by a person who

has sufficient strength to be able to control the pet. No dog may be tied to any stationary object in

the Common areas. The Aurora Animal Control may pick up any dog running loose or tied up in the

common areas, and the owner fined by the Association.

Pet excrement in the Common areas must be cleaned up immediately and properly

discarded. Pet excrement may not be allowed to accumulate on a patio appurtenant to a Unit to the

point that it is offensive or unsightly to a neighbor or passer by.

Pets shall not be allowed to constitute an ongoing or habitual disturbance to other residents

by excessive barking, yelping, whining or howling. A pet may be kept for a limited time on a patio or

balcony only when the owner or custodian is home, provided it does not create a nuisance or noise

problem. In regards to balconies, it creates a serious and disagreeable problem for those living in lower

units due to the spaces between the deck boards. Leashes cannot extend past the individual patio line

(the edge of the concrete slab) onto any part of the common elements when dogs are leashed on patios.

No Pets are allowed in the pool or pool area at any time, even if they are leashed.

Complaints about animals are enforced as outlined in the "Covenant Enforcement" Section of - this

Manual. A Unit Owner is responsible and liable for any property damage, injury or disturbance which pet(s) in his/her/their Unit may cause or inflict. Residents should also contact Aurora Animal Care regarding any animal complaint submitted to the Association.The Board has the authority and right to determine if any pet constitutes a nuisance, and may order the animal removed from the property following a hearing before the Board. A pet that inflicts any injury upon any person in the Common areas will be considered vicious, and may be ordered removed permanently from the property. Owners of units housing dogs are required to pay the following fees to the Association to defray the cost of picking up excrement from the dog areas and for repairing damaged sod areas caused by the pets. For dogs 20 pounds or less, and less than 18" in height at the shoulder, $5.00 per month. For dogs 21 pounds or more, or over 18" in height at the shoulder, $10.00 per month. This amount will be added to your association fees.

What is the community's parking policy?

There are only 120 parking spaces, including the carports, in the complex. This allows for 2 parking spaces per unit and in order to accommodate current residents and their visitor's vehicles we must monitor the lots to make sure that abandoned, unauthorized, unused and unlicensed vehicles are not taking up spaces in the lots.The complex parking lots are only for the use of those currently residing in the complex and the occasional use for their visitors.Vehicles shall be parked only in carports, designated parking spaces, or on a public street.Parking is not permitted in any driveway, even along the curb. All driveways are considered fire lanes, both by City ordinance and East Hampden Circle covenants, and must be kept clear at all times for emergency vehicles.

Derelict/Abandoned/Inoperable Vehicles, and vehicles without current license plates may not be kept, parked or stored anywhere in the complex. Such vehicles will be towed away 72 hours after a violation notice has been placed on the vehicle. Any charges for the tow and or storage of the vehicle will be at the vehicle owner's expense Recreational vehicles and small trailers may be parked temporarily for purposes of loading and unloading, but under no circumstances, may they be parked for more than 24 hours in the common parking areas. Recreational vehicles may be parked on a public street, but all trailers and boats parked on the public street must be attached to an operative vehicle, per city ordinance.Commercial and over-sized vehicles may not be parked overnight anywhere on the complex. Pursuant to City ordinance, commercial and over-sized vehicles (excluding semi-tractors) may be parked on a public street.No repair shall be made to any vehicle in the parking areas. Leakage or dumping of vehicle fluids onto the pavement is prohibited. Car washing is not allowed in this complex.The Association may have an unauthorized or improperly parked vehicle removed from the premises at the vehicle owner's expense, subject to the provisions of this section, The Association has the responsibility to notify the vehicle's owner either by placing a notice on the vehicle or by delivering a notice to the vehicle's owner (if known) specifying the violation and the day and time after which the vehicle will be towed. An owner of a carport may have an impeding vehicle removed from the carport by calling any towing company. This action is the responsibility of the carport owner. Residents are responsible for ensuring those visitors to their units park in accordance with these rules. Unfamiliarity with the rules and covenants of East Hampden Circle is not a valid excuse for improper or illegal parking.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.